{"id":1857,"date":"2026-09-07T11:03:49","date_gmt":"2026-09-07T11:03:49","guid":{"rendered":"https:\/\/maroczain.com\/tourisme.maroczain.com\/?page_id=1857"},"modified":"2026-09-07T11:03:49","modified_gmt":"2026-09-07T11:03:49","slug":"agent-de-reservation","status":"publish","type":"page","link":"https:\/\/maroczain.com\/tourisme.maroczain.com\/agent-de-reservation\/","title":{"rendered":"Agent de R\u00e9servation"},"content":{"rendered":"\n\n
\n\n \n
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\n MAROC ZAIN ACADEMY \u2022 AIRLINE RESERVATION\n <\/div>\n\n
\n AGENT DE R\u00c9SERVATION\n <\/div>\n\n
\n Ma\u00eetriser la r\u00e9servation a\u00e9rienne, le PNR, les disponibilit\u00e9s,\n les tarifs, les services passagers, les modifications et\n l’apr\u00e8s-vente dans un environnement professionnel.\n <\/div>\n\n
\n \n 20 modules\n <\/span>\n\n \n PNR\n <\/span>\n\n \n Tarification\n <\/span>\n\n \n Amadeus Training\n <\/span>\n\n \n Certification\n <\/span>\n <\/div>\n <\/div>\n\n\n \n
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\n Objectif professionnel\n <\/div>\n\n
\n Former un agent capable de traiter une demande de voyage de bout\n en bout : analyser le besoin du client, rechercher les vols,\n s\u00e9lectionner une classe, construire un dossier passager,\n appliquer les services compl\u00e9mentaires, comprendre la tarification\n et assurer le suivi apr\u00e8s r\u00e9servation.\n <\/div>\n <\/div>\n\n\n \n
\n Programme professionnel\n <\/div>\n\n
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01<\/div>\n
Transport a\u00e9rien<\/div>\n
\n Compagnies, a\u00e9roports, r\u00e9seaux, hubs et distribution.\n <\/div>\n <\/div>\n\n\n
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02<\/div>\n
Codes IATA<\/div>\n
\n Villes, a\u00e9roports, compagnies et d\u00e9codage professionnel.\n <\/div>\n <\/div>\n\n\n
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03<\/div>\n
Besoin client<\/div>\n
\n Destination, dates, flexibilit\u00e9, budget et pr\u00e9f\u00e9rences.\n <\/div>\n <\/div>\n\n\n
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04<\/div>\n
Disponibilit\u00e9s<\/div>\n
\n Lecture des vols, horaires, connexions et disponibilit\u00e9s.\n <\/div>\n <\/div>\n\n\n
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05<\/div>\n
Classes de r\u00e9servation<\/div>\n
\n Cabines, classes et logique d’inventaire.\n <\/div>\n <\/div>\n\n\n
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06<\/div>\n
Cr\u00e9ation du PNR<\/div>\n
\n Nom, itin\u00e9raire, contact et \u00e9l\u00e9ments obligatoires.\n <\/div>\n <\/div>\n\n\n
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07<\/div>\n
SSR & OSI<\/div>\n
\n Repas, assistance, informations et services particuliers.\n <\/div>\n <\/div>\n\n\n
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08<\/div>\n
Si\u00e8ges<\/div>\n
\n Pr\u00e9f\u00e9rences, attribution et demandes de si\u00e8ges.\n <\/div>\n <\/div>\n\n\n
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09<\/div>\n
Tarification<\/div>\n
\n Construction et lecture d’une proposition tarifaire.\n <\/div>\n <\/div>\n\n\n
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10<\/div>\n
R\u00e8gles tarifaires<\/div>\n
\n Conditions, changements, p\u00e9nalit\u00e9s et restrictions.\n <\/div>\n <\/div>\n\n\n
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11<\/div>\n
Taxes<\/div>\n
\n Principes de lecture des taxes et du prix total.\n <\/div>\n <\/div>\n\n\n
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12<\/div>\n
TST<\/div>\n
\n Comprendre le dossier tarifaire avant \u00e9mission.\n <\/div>\n <\/div>\n\n\n
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13<\/div>\n
Billet \u00e9lectronique<\/div>\n
\n Principes d’\u00e9mission et contr\u00f4le du dossier.\n <\/div>\n <\/div>\n\n\n
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14<\/div>\n
Modification<\/div>\n
\n Changement de date, vol, classe et conditions.\n <\/div>\n <\/div>\n\n\n
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15<\/div>\n
Annulation<\/div>\n
\n Proc\u00e9dures et cons\u00e9quences commerciales.\n <\/div>\n <\/div>\n\n\n
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16<\/div>\n
Remboursement<\/div>\n
\n Principes, \u00e9ligibilit\u00e9 et traitement du dossier.\n <\/div>\n <\/div>\n\n\n
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17<\/div>\n
Passagers particuliers<\/div>\n
\n Enfants, b\u00e9b\u00e9s, assistance et besoins sp\u00e9cifiques.\n <\/div>\n <\/div>\n\n\n
\n
18<\/div>\n
Relation client<\/div>\n
\n Conseil, argumentation et communication professionnelle.\n <\/div>\n <\/div>\n\n\n
\n
19<\/div>\n
Apr\u00e8s-vente<\/div>\n
\n Suivi du dossier, incidents et r\u00e9clamations.\n <\/div>\n <\/div>\n\n\n
\n
20<\/div>\n
\n Simulation compl\u00e8te\n <\/div>\n
\n De la demande du client jusqu’\u00e0 la finalisation du dossier.\n <\/div>\n <\/div>\n\n <\/div>\n\n\n \n
\n\n
\n LABORATOIRE PROFESSIONNEL\n <\/div>\n\n
\n MZA Amadeus Training\n <\/div>\n\n
\n L’apprenant peut poursuivre sa formation sur le simulateur p\u00e9dagogique\n MZA Amadeus : disponibilit\u00e9s, s\u00e9lection de segments, PNR, SSR,\n tarification et entra\u00eenement aux transactions.\n <\/div>\n\n \n OUVRIR AMADEUS TRAINING \u2192\n <\/a>\n\n <\/div>\n\n\n \n
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\n Cas pratiques\n <\/div>\n\n
\n\n
\n Casablanca \u2192 Paris\n <\/div>\n\n
\n Casablanca \u2192 New York\n <\/div>\n\n
\n Voyage avec correspondance\n <\/div>\n\n
\n Modification apr\u00e8s r\u00e9servation\n <\/div>\n\n
\n Passager avec repas sp\u00e9cial\n <\/div>\n\n
\n Dossier famille\n <\/div>\n\n <\/div>\n\n <\/div>\n\n\n \n
\n\n
\n \u00c9valuation & certification\n <\/div>\n\n
\n\n
\n
Niveau 1<\/div>\n
\n 20 questions \u2022 fondamentaux\n <\/div>\n <\/div>\n\n
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Niveau 2<\/div>\n
\n 30 questions \u2022 applications professionnelles\n <\/div>\n <\/div>\n\n
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Niveau 3<\/div>\n
\n 40 questions \u2022 cas complexes\n <\/div>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n\n \n
\n\n
\n CERTIFICATION MZA\n <\/div>\n\n
\n Agent de R\u00e9servation \u2022 Airline Reservation & Customer Service\n <\/div>\n\n <\/div>\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"

MAROC ZAIN ACADEMY \u2022 AIRLINE RESERVATION AGENT DE R\u00c9SERVATION Ma\u00eetriser la r\u00e9servation a\u00e9rienne, le PNR, les disponibilit\u00e9s, les tarifs, les services passagers, les modifications et l’apr\u00e8s-vente dans un environnement professionnel. 20 modules PNR Tarification Amadeus Training Certification Objectif professionnel Former un agent capable de traiter une demande de voyage de bout en bout : analyser […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1857","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/maroczain.com\/tourisme.maroczain.com\/wp-json\/wp\/v2\/pages\/1857","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maroczain.com\/tourisme.maroczain.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maroczain.com\/tourisme.maroczain.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maroczain.com\/tourisme.maroczain.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/maroczain.com\/tourisme.maroczain.com\/wp-json\/wp\/v2\/comments?post=1857"}],"version-history":[{"count":1,"href":"https:\/\/maroczain.com\/tourisme.maroczain.com\/wp-json\/wp\/v2\/pages\/1857\/revisions"}],"predecessor-version":[{"id":1859,"href":"https:\/\/maroczain.com\/tourisme.maroczain.com\/wp-json\/wp\/v2\/pages\/1857\/revisions\/1859"}],"wp:attachment":[{"href":"https:\/\/maroczain.com\/tourisme.maroczain.com\/wp-json\/wp\/v2\/media?parent=1857"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}