{"id":4352,"date":"2026-08-23T21:46:08","date_gmt":"2026-08-23T21:46:08","guid":{"rendered":"https:\/\/maroczain.com\/?p=4352"},"modified":"2026-08-23T21:46:08","modified_gmt":"2026-08-23T21:46:08","slug":"4352","status":"publish","type":"post","link":"https:\/\/maroczain.com\/en\/2026\/08\/23\/4352\/","title":{"rendered":""},"content":{"rendered":"<div class=\"mzah\">\n<section class=\"mzah-hero\">\n <div><span>MAROC ZAIN ACADEMY \u00b7 HAJJ OPERATIONS<\/span>\n <h1>Traitement op\u00e9rationnel des vols Hajj<\/h1>\n <p>Agent Hajj \u2192 Superviseur \u2192 Chef d'escale \u2192 Duty Manager \u2192 Directeur de campagne.<\/p>\n <button type=\"button\" data-go=\"#mzah-sim\">Lancer la simulation<\/button><\/div>\n <aside><small>VOL \u00c9COLE<\/small><strong>MZA HJ701<\/strong><b>CMN \u2192 MED<\/b><em>302 PAX \u00b7 487 bagages \u00b7 26 PMR<\/em><\/aside>\n<\/section>\n\n<section class=\"mzah-kpis\">\n <div><strong>302<\/strong><span>Passagers<\/span><\/div><div><strong>14<\/strong><span>Groupes<\/span><\/div>\n <div><strong>26<\/strong><span>PMR<\/span><\/div><div><strong>487<\/strong><span>Bagages<\/span><\/div>\n<\/section>\n\n<section class=\"mzah-card\">\n<h2>1. Cha\u00eene op\u00e9rationnelle<\/h2>\n<div class=\"mzah-flow\">\n<span>Programmation<\/span><span>Documents<\/span><span>Accueil<\/span><span>Check-in<\/span>\n<span>Bagages<\/span><span>PMR<\/span><span>Embarquement<\/span><span>R\u00e9conciliation<\/span>\n<span>D\u00e9part<\/span><span>Arriv\u00e9e<\/span><span>Bagages<\/span><span>Cl\u00f4ture<\/span>\n<\/div>\n<\/section>\n\n<section class=\"mzah-card\">\n<h2>2. Tableau de pr\u00e9paration<\/h2>\n<div class=\"mzah-table\"><table><thead><tr><th>\u00c9l\u00e9ment<\/th><th>Pr\u00e9vu<\/th><th>Statut<\/th><\/tr><\/thead><tbody>\n<tr><td>Passagers<\/td><td>302<\/td><td>\u00c0 r\u00e9concilier<\/td><\/tr>\n<tr><td>Groupes<\/td><td>14<\/td><td>Confirm\u00e9s<\/td><\/tr>\n<tr><td>PMR<\/td><td>26<\/td><td>Assistance requise<\/td><\/tr>\n<tr><td>Bagages<\/td><td>487<\/td><td>\u00c0 charger<\/td><\/tr>\n<tr><td>Comptoirs<\/td><td>10<\/td><td>Planifi\u00e9s<\/td><\/tr>\n<tr><td>Portes<\/td><td>2<\/td><td>\u00c0 confirmer<\/td><\/tr>\n<\/tbody><\/table><\/div>\n<\/section>\n\n<section class=\"mzah-card\" id=\"mzah-sim\">\n<div class=\"mzah-head\"><div><small>SIMULATEUR<\/small><h2>3. Salle de d\u00e9cision Hajj<\/h2><\/div><button id=\"newCase\" type=\"button\">Nouvel incident<\/button><\/div>\n<div class=\"incident\"><div class=\"incident-type\" id=\"caseType\">PASSAGER MANQUANT<\/div><h3 id=\"caseTitle\"><\/h3><p id=\"caseText\"><\/p><\/div>\n<h3>Quelle est votre premi\u00e8re d\u00e9cision ?<\/h3>\n<div id=\"caseChoices\" class=\"choices\"><\/div>\n<div id=\"caseResult\" class=\"result\">Choisissez une action.<\/div>\n<\/section>\n\n<section class=\"mzah-card\">\n<h2>4. Centre des irr\u00e9gularit\u00e9s<\/h2>\n<div class=\"mzah-grid\">\n<article><b>NO-SHOW<\/b><p>Passager enregistr\u00e9 absent \u00e0 la porte.<\/p><\/article>\n<article><b>BAGGAGE<\/b><p>Bagage charg\u00e9 sans passager r\u00e9concili\u00e9.<\/p><\/article>\n<article><b>PMR<\/b><p>Besoin d'assistance suppl\u00e9mentaire.<\/p><\/article>\n<article><b>MEDICAL<\/b><p>Malaise avant embarquement.<\/p><\/article>\n<article><b>GROUP DELAY<\/b><p>Autocar de p\u00e8lerins retard\u00e9.<\/p><\/article>\n<article><b>GATE CHANGE<\/b><p>Changement tardif de porte.<\/p><\/article>\n<article><b>DOCUMENT<\/b><p>Dossier passager incoh\u00e9rent.<\/p><\/article>\n<article><b>DELAY<\/b><p>Retard n\u00e9cessitant coordination et information.<\/p><\/article>\n<\/div>\n<\/section>\n\n<section class=\"mzah-card\">\n<h2>5. Exercice chronologique Chef d'escale<\/h2>\n<p><strong>H-85 :<\/strong> d\u00e9part pr\u00e9vu \u00e0 16:00. 302 passagers, 270 enregistr\u00e9s, 32 absents, dont 18 dans un autocar retard\u00e9. 6 PMR attendent une assistance et 1 passager est au service m\u00e9dical.<\/p>\n<div class=\"timeline\">\n<div><b>H-85<\/b><span>\u00c9valuer situation, ressources et contraintes.<\/span><\/div>\n<div><b>H-70<\/b><span>Coordonner groupes, PMR, comptoirs et bagages.<\/span><\/div>\n<div><b>H-50<\/b><span>Actualiser liste des absents et statut autocar.<\/span><\/div>\n<div><b>H-30<\/b><span>Pr\u00e9parer r\u00e9conciliation et fermeture.<\/span><\/div>\n<div><b>H-15<\/b><span>D\u00e9cision op\u00e9rationnelle finale selon proc\u00e9dures.<\/span><\/div>\n<\/div>\n<\/section>\n\n<section class=\"mzah-card\" id=\"mzah-quiz\">\n<h2>6. QCM Hajj<\/h2><div id=\"quizBox\"><\/div>\n<button id=\"quizSubmit\" type=\"button\">Corriger<\/button>\n<div id=\"quizResult\" class=\"result\">Score : \u2014<\/div>\n<\/section>\n\n<section class=\"mzah-card\">\n<h2>7. Examen final \u2014 100 points<\/h2>\n<div class=\"scoregrid\">\n<div><b>10<\/b><span>Pr\u00e9paration<\/span><\/div><div><b>10<\/b><span>Check-in<\/span><\/div>\n<div><b>10<\/b><span>Groupes<\/span><\/div><div><b>10<\/b><span>PMR<\/span><\/div>\n<div><b>10<\/b><span>Bagages<\/span><\/div><div><b>15<\/b><span>Embarquement<\/span><\/div>\n<div><b>15<\/b><span>Irr\u00e9gularit\u00e9s<\/span><\/div><div><b>10<\/b><span>Coordination<\/span><\/div>\n<div><b>5<\/b><span>Communication<\/span><\/div><div><b>5<\/b><span>Cl\u00f4ture<\/span><\/div>\n<\/div><p class=\"pass\">Seuil p\u00e9dagogique : <strong>80\/100<\/strong><\/p>\n<\/section>\n\n<section class=\"mzah-card\">\n<h2>8. Tableau de progression<\/h2>\n<div class=\"dashboard\"><div><span>Incidents r\u00e9ussis<\/span><strong id=\"incScore\">0<\/strong><\/div>\n<div><span>Meilleur QCM<\/span><strong id=\"bestQuiz\">0%<\/strong><\/div>\n<div><span>Niveau<\/span><strong id=\"level\">\u00c0 commencer<\/strong><\/div><\/div>\n<\/section>\n\n<section class=\"mzah-card\"><h2>Shortcode WordPress<\/h2><code>[mza_hajj_operations]<\/code><\/section>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-4352","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/posts\/4352","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/comments?post=4352"}],"version-history":[{"count":1,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/posts\/4352\/revisions"}],"predecessor-version":[{"id":4353,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/posts\/4352\/revisions\/4353"}],"wp:attachment":[{"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/media?parent=4352"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/categories?post=4352"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/tags?post=4352"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}