{"id":4127,"date":"2026-08-23T18:54:52","date_gmt":"2026-08-23T18:54:52","guid":{"rendered":"https:\/\/maroczain.com\/2026\/08\/23\/bagages-perdus-ou-spolies-transformer-une-reclamation-en-reconquete-client\/"},"modified":"2026-08-23T19:02:21","modified_gmt":"2026-08-23T19:02:21","slug":"bagages-perdus-ou-spolies-transformer-une-reclamation-en-reconquete-client","status":"publish","type":"post","link":"https:\/\/maroczain.com\/en\/2026\/08\/23\/bagages-perdus-ou-spolies-transformer-une-reclamation-en-reconquete-client\/","title":{"rendered":"Bagages perdus ou spoli\u00e9s : transformer une r\u00e9clamation en reconqu\u00eate client"},"content":{"rendered":"<p>Un incident bagage est un moment critique de la relation client. <\/p>\n<h2>Accueil<\/h2>\n<p>\u00c9couter, reformuler et expliquer les prochaines \u00e9tapes avec pr\u00e9cision r\u00e9duit imm\u00e9diatement la tension.<\/p>\n<h2>Tra\u00e7abilit\u00e9<\/h2>\n<p>Les informations doivent \u00eatre compl\u00e8tes et exploitables afin de faciliter la recherche et le suivi.<\/p>\n<h2>Information proactive<\/h2>\n<p>Le client ne devrait pas \u00eatre oblig\u00e9 de recommencer son histoire \u00e0 chaque contact.<\/p>\n<h2>Analyse qualit\u00e9<\/h2>\n<p>Les incidents r\u00e9currents doivent \u00eatre analys\u00e9s par escale, correspondance, processus et cause afin d\u2019engager des actions correctives.<\/p>","protected":false},"excerpt":{"rendered":"<p>Un incident bagage est un moment critique de la relation client. Accueil\u00c9couter, reformuler et expliquer les prochaines \u00e9tapes avec pr\u00e9cision r\u00e9duit imm\u00e9diatement la tension. Tra\u00e7abilit\u00e9Les informations doivent \u00eatre compl\u00e8tes et\u2026<\/p>","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[43],"tags":[],"class_list":["post-4127","post","type-post","status-publish","format-standard","hentry","category-exploitation-escale"],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/posts\/4127","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/comments?post=4127"}],"version-history":[{"count":1,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/posts\/4127\/revisions"}],"predecessor-version":[{"id":4151,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/posts\/4127\/revisions\/4151"}],"wp:attachment":[{"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/media?parent=4127"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/categories?post=4127"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/tags?post=4127"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}