Formation Agence de Voyages<\/title><style>body{font-family:Arial,sans-serif;margin:0;background:#f4f7fb;color:#172033}header{background:#083b66;color:#fff;padding:32px}main{max-width:1100px;margin:auto;padding:24px}.card{background:#fff;margin:14px 0;padding:20px;border-radius:14px;box-shadow:0 4px 18px #0001}button{background:#087ea4;color:#fff;border:0;padding:10px 16px;border-radius:8px;cursor:pointer}.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:14px}details{margin:10px 0;padding:10px;background:#f8fafc;border-radius:8px}@media print{button{display:none}.card{box-shadow:none}}<\/style><\/head><body><header><h1>Maroc Zain Academy<\/h1><h2>Agent & Chef d\u2019Agence de Voyages<\/h2><p>Formation op\u00e9rationnelle \u2014 cours, proc\u00e9dures, imprim\u00e9s et exercices.<\/p><\/header><main><section class='card'><h2>20 modules<\/h2><div class='grid' id='mods'><\/div><\/section><section class='card'><h2>Proc\u00e9dure dossier client A \u2192 Z<\/h2><ol><li>Accueil et qualification<\/li><li>Contr\u00f4le identit\u00e9 et documents<\/li><li>Recherche et cotation<\/li><li>Devis et conditions<\/li><li>Validation et encaissement<\/li><li>R\u00e9servation et \u00e9mission<\/li><li>Contr\u00f4le qualit\u00e9<\/li><li>Remise des documents<\/li><li>Assistance et apr\u00e8s-vente<\/li><li>Archivage et cl\u00f4ture<\/li><\/ol><\/section><section class='card'><h2>Imprim\u00e9s professionnels<\/h2><p>Fiche client \u2022 devis \u2022 bon de commande \u2022 bulletin d\u2019inscription \u2022 facture \u2022 re\u00e7u \u2022 voucher \u2022 rooming-list \u2022 fiche groupe \u2022 demande h\u00f4tel \u2022 transfert \u2022 assurance \u2022 visa \u2022 billet \u2022 \u00e9change \u2022 remboursement \u2022 r\u00e9clamation \u2022 caisse \u2022 rapprochement fournisseur.<\/p><button onclick='window.print()'>Imprimer \/ PDF<\/button><\/section><section class='card'><h2>Mod\u00e8le \u2014 Fiche client<\/h2><p>Nom : ____________________ Pr\u00e9nom : ____________________<\/p><p>T\u00e9l\u00e9phone : ____________________ Email : ____________________<\/p><p>Destination : ____________________ Dates : ____________________<\/p><p>Budget : ____________________ Nombre de voyageurs : ______<\/p><p>Observations : ________________________________________________<\/p><\/section><section class='card'><h2>Cas pratique<\/h2><p>Client : Casablanca \u2192 Paris + h\u00f4tel + transfert + assurance. Constituez le dossier complet, \u00e9tablissez le devis, contr\u00f4lez les documents, simulez l’encaissement et pr\u00e9parez les vouchers.<\/p><\/section><\/main><script>const m=['Environnement & r\u00e9glementation','Accueil client','Techniques de vente','R\u00e9servation a\u00e9rienne \/ GDS','Tarification & \u00e9mission','Modifications & remboursements','H\u00f4tellerie','Transferts & excursions','Packages','Circuits','Visas','Assurances','Omra & Hajj','Groupes','MICE','Charter','R\u00e9clamations','Comptabilit\u00e9 & caisse','Management d\u2019agence','Qualit\u00e9 & contr\u00f4le'];document.getElementById('mods').innerHTML=m.map((x,i)=>`<div class=\"card\"><b>Module ${i+1}<\/b><br>${x}<\/div>`).join('');<\/script><\/body><\/html>\n","protected":false},"excerpt":{"rendered":"<p>Formation Agence de Voyages Maroc Zain Academy Agent & Chef d\u2019Agence de Voyages Formation op\u00e9rationnelle \u2014 cours, proc\u00e9dures, imprim\u00e9s et exercices. 20 modules Proc\u00e9dure dossier client A \u2192 Z Accueil et qualification Contr\u00f4le identit\u00e9 et documents Recherche et cotation Devis et conditions Validation et encaissement R\u00e9servation et \u00e9mission Contr\u00f4le qualit\u00e9 Remise des documents Assistance et […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[1],"tags":[],"class_list":["post-3788","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/posts\/3788","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/comments?post=3788"}],"version-history":[{"count":1,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/posts\/3788\/revisions"}],"predecessor-version":[{"id":3789,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/posts\/3788\/revisions\/3789"}],"wp:attachment":[{"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/media?parent=3788"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/categories?post=3788"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/tags?post=3788"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}

{"id":3788,"date":"2026-08-22T20:50:17","date_gmt":"2026-08-22T20:50:17","guid":{"rendered":"https:\/\/maroczain.com\/?p=3788"},"modified":"2026-08-22T20:50:17","modified_gmt":"2026-08-22T20:50:17","slug":"3788","status":"publish","type":"post","link":"https:\/\/maroczain.com\/en\/2026\/08\/22\/3788\/","title":{"rendered":""},"content":{"rendered":"\nFormation Agence de Voyages<\/title><style>body{font-family:Arial,sans-serif;margin:0;background:#f4f7fb;color:#172033}header{background:#083b66;color:#fff;padding:32px}main{max-width:1100px;margin:auto;padding:24px}.card{background:#fff;margin:14px 0;padding:20px;border-radius:14px;box-shadow:0 4px 18px #0001}button{background:#087ea4;color:#fff;border:0;padding:10px 16px;border-radius:8px;cursor:pointer}.grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:14px}details{margin:10px 0;padding:10px;background:#f8fafc;border-radius:8px}@media print{button{display:none}.card{box-shadow:none}}<\/style><\/head><body><header><h1>Maroc Zain Academy<\/h1><h2>Agent & Chef d\u2019Agence de Voyages<\/h2><p>Formation op\u00e9rationnelle \u2014 cours, proc\u00e9dures, imprim\u00e9s et exercices.<\/p><\/header><main><section class='card'><h2>20 modules<\/h2><div class='grid' id='mods'><\/div><\/section><section class='card'><h2>Proc\u00e9dure dossier client A \u2192 Z<\/h2><ol><li>Accueil et qualification<\/li><li>Contr\u00f4le identit\u00e9 et documents<\/li><li>Recherche et cotation<\/li><li>Devis et conditions<\/li><li>Validation et encaissement<\/li><li>R\u00e9servation et \u00e9mission<\/li><li>Contr\u00f4le qualit\u00e9<\/li><li>Remise des documents<\/li><li>Assistance et apr\u00e8s-vente<\/li><li>Archivage et cl\u00f4ture<\/li><\/ol><\/section><section class='card'><h2>Imprim\u00e9s professionnels<\/h2><p>Fiche client \u2022 devis \u2022 bon de commande \u2022 bulletin d\u2019inscription \u2022 facture \u2022 re\u00e7u \u2022 voucher \u2022 rooming-list \u2022 fiche groupe \u2022 demande h\u00f4tel \u2022 transfert \u2022 assurance \u2022 visa \u2022 billet \u2022 \u00e9change \u2022 remboursement \u2022 r\u00e9clamation \u2022 caisse \u2022 rapprochement fournisseur.<\/p><button onclick='window.print()'>Imprimer \/ PDF<\/button><\/section><section class='card'><h2>Mod\u00e8le \u2014 Fiche client<\/h2><p>Nom : ____________________ Pr\u00e9nom : ____________________<\/p><p>T\u00e9l\u00e9phone : ____________________ Email : ____________________<\/p><p>Destination : ____________________ Dates : ____________________<\/p><p>Budget : ____________________ Nombre de voyageurs : ______<\/p><p>Observations : ________________________________________________<\/p><\/section><section class='card'><h2>Cas pratique<\/h2><p>Client : Casablanca \u2192 Paris + h\u00f4tel + transfert + assurance. 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