{"id":3794,"date":"2026-08-22T20:55:18","date_gmt":"2026-08-22T20:55:18","guid":{"rendered":"https:\/\/maroczain.com\/formation-agence-voyages\/"},"modified":"2026-08-22T20:55:18","modified_gmt":"2026-08-22T20:55:18","slug":"formation-agence-voyages","status":"publish","type":"page","link":"https:\/\/maroczain.com\/en\/formation-agence-voyages\/","title":{"rendered":"Formation Agence de Voyages"},"content":{"rendered":"<div class=\"mza-fav-wrap\">\n      <style>\n        .mza-fav-wrap{font-family:Arial,sans-serif;background:#f4f7fb;color:#172033;padding:0 0 24px;border-radius:18px;overflow:hidden}\n        .mza-fav-hero{background:#083b66;color:#fff;padding:32px}\n        .mza-fav-main{max-width:1100px;margin:auto;padding:24px}\n        .mza-fav-card{background:#fff;margin:14px 0;padding:20px;border-radius:14px;box-shadow:0 4px 18px #0001}\n        .mza-fav-btn{background:#087ea4;color:#fff;border:0;padding:10px 16px;border-radius:8px;cursor:pointer}\n        .mza-fav-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:14px}\n        .mza-fav-module{background:#fff;padding:16px;border-radius:12px;border:1px solid #e7edf4}\n        @media print{.mza-fav-btn{display:none}.mza-fav-card{box-shadow:none}.mza-fav-wrap{background:#fff}}\n      <\/style>\n      <section class=\"mza-fav-hero\">\n        <h1>Maroc Zain Academy<\/h1>\n        <h2>Agent &amp; Chef d\u2019Agence de Voyages<\/h2>\n        <p>Formation op\u00e9rationnelle \u2014 cours, proc\u00e9dures, imprim\u00e9s et exercices.<\/p>\n      <\/section>\n      <div class=\"mza-fav-main\">\n        <section class=\"mza-fav-card\">\n          <h2>20 modules<\/h2>\n          <div class=\"mza-fav-grid\">\n            <div class=\"mza-fav-module\"><strong>Module 1<\/strong><br>Environnement &amp; r\u00e9glementation<\/div><div class=\"mza-fav-module\"><strong>Module 2<\/strong><br>Accueil client<\/div><div class=\"mza-fav-module\"><strong>Module 3<\/strong><br>Techniques de vente<\/div><div class=\"mza-fav-module\"><strong>Module 4<\/strong><br>R\u00e9servation a\u00e9rienne \/ GDS<\/div><div class=\"mza-fav-module\"><strong>Module 5<\/strong><br>Tarification &amp; \u00e9mission<\/div><div class=\"mza-fav-module\"><strong>Module 6<\/strong><br>Modifications &amp; remboursements<\/div><div class=\"mza-fav-module\"><strong>Module 7<\/strong><br>H\u00f4tellerie<\/div><div class=\"mza-fav-module\"><strong>Module 8<\/strong><br>Transferts &amp; excursions<\/div><div class=\"mza-fav-module\"><strong>Module 9<\/strong><br>Packages<\/div><div class=\"mza-fav-module\"><strong>Module 10<\/strong><br>Circuits<\/div><div class=\"mza-fav-module\"><strong>Module 11<\/strong><br>Visas<\/div><div class=\"mza-fav-module\"><strong>Module 12<\/strong><br>Assurances<\/div><div class=\"mza-fav-module\"><strong>Module 13<\/strong><br>Omra &amp; Hajj<\/div><div class=\"mza-fav-module\"><strong>Module 14<\/strong><br>Groupes<\/div><div class=\"mza-fav-module\"><strong>Module 15<\/strong><br>MICE<\/div><div class=\"mza-fav-module\"><strong>Module 16<\/strong><br>Charter<\/div><div class=\"mza-fav-module\"><strong>Module 17<\/strong><br>R\u00e9clamations<\/div><div class=\"mza-fav-module\"><strong>Module 18<\/strong><br>Comptabilit\u00e9 &amp; caisse<\/div><div class=\"mza-fav-module\"><strong>Module 19<\/strong><br>Management d\u2019agence<\/div><div class=\"mza-fav-module\"><strong>Module 20<\/strong><br>Qualit\u00e9 &amp; contr\u00f4le<\/div>          <\/div>\n        <\/section>\n\n        <section class=\"mza-fav-card\">\n          <h2>Proc\u00e9dure dossier client A \u2192 Z<\/h2>\n          <ol>\n            <li>Accueil et qualification<\/li><li>Contr\u00f4le identit\u00e9 et documents<\/li><li>Recherche et cotation<\/li>\n            <li>Devis et conditions<\/li><li>Validation et encaissement<\/li><li>R\u00e9servation et \u00e9mission<\/li>\n            <li>Contr\u00f4le qualit\u00e9<\/li><li>Remise des documents<\/li><li>Assistance et apr\u00e8s-vente<\/li>\n            <li>Archivage et cl\u00f4ture<\/li>\n          <\/ol>\n        <\/section>\n\n        <section class=\"mza-fav-card\">\n          <h2>Imprim\u00e9s professionnels<\/h2>\n          <p>Fiche client \u2022 devis \u2022 bon de commande \u2022 bulletin d\u2019inscription \u2022 facture \u2022 re\u00e7u \u2022 voucher \u2022 rooming-list \u2022 fiche groupe \u2022 demande h\u00f4tel \u2022 transfert \u2022 assurance \u2022 visa \u2022 billet \u2022 \u00e9change \u2022 remboursement \u2022 r\u00e9clamation \u2022 caisse \u2022 rapprochement fournisseur.<\/p>\n          <button class=\"mza-fav-btn\" type=\"button\" onclick=\"window.print()\">Imprimer \/ PDF<\/button>\n        <\/section>\n\n        <section class=\"mza-fav-card\">\n          <h2>Mod\u00e8le \u2014 Fiche client<\/h2>\n          <p>Nom : ____________________ &nbsp; Pr\u00e9nom : ____________________<\/p>\n          <p>T\u00e9l\u00e9phone : ____________________ &nbsp; Email : ____________________<\/p>\n          <p>Destination : ____________________ &nbsp; Dates : ____________________<\/p>\n          <p>Budget : ____________________ &nbsp; Nombre de voyageurs : ______<\/p>\n          <p>Observations : ________________________________________________<\/p>\n        <\/section>\n\n        <section class=\"mza-fav-card\">\n          <h2>Cas pratique<\/h2>\n          <p>Client : Casablanca \u2192 Paris + h\u00f4tel + transfert + assurance. Constituez le dossier complet, \u00e9tablissez le devis, contr\u00f4lez les documents, simulez l\u2019encaissement et pr\u00e9parez les vouchers.<\/p>\n        <\/section>\n      <\/div>\n    <\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3794","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/pages\/3794","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/comments?post=3794"}],"version-history":[{"count":0,"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/pages\/3794\/revisions"}],"wp:attachment":[{"href":"https:\/\/maroczain.com\/en\/wp-json\/wp\/v2\/media?parent=3794"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}