{"id":26223,"date":"2026-08-30T16:31:21","date_gmt":"2026-08-30T16:31:21","guid":{"rendered":"https:\/\/maroczain.com\/qcm-reclamations-bagages\/"},"modified":"2026-08-30T16:31:21","modified_gmt":"2026-08-30T16:31:21","slug":"qcm-reclamations-bagages","status":"publish","type":"page","link":"https:\/\/maroczain.com\/en\/qcm-reclamations-bagages\/","title":{"rendered":"QCM R\u00e9clamations Bagages"},"content":{"rendered":"<div id=\"mza-bqcm\" class=\"mza-bqcm\">\n        <header class=\"mza-bqcm-hero\">\n            <div class=\"mza-bqcm-hero-copy\">\n                <div class=\"mza-bqcm-kicker\">MAROC ZAIN ACADEMY \u00b7 BAGGAGE SERVICE TRAINING ENGINE<\/div>\n                <h1>R\u00e9clamations Bagages<\/h1>\n                <p>Entra\u00eenement m\u00e9tier interactif : situations op\u00e9rationnelles, relation client, supervision et gestion de crise.<\/p>\n            <\/div>\n            <div class=\"mza-bqcm-million\">\n                <strong>1 000 000<\/strong>\n                <span>variantes potentielles<\/span>\n            <\/div>\n        <\/header>\n\n        <section class=\"mza-bqcm-stats\">\n            <article><strong id=\"mza-points\">0<\/strong><span>Points<\/span><\/article>\n            <article><strong id=\"mza-correct\">0<\/strong><span>Bonnes r\u00e9ponses<\/span><\/article>\n            <article><strong id=\"mza-done\">0<\/strong><span>Questions trait\u00e9es<\/span><\/article>\n            <article><strong id=\"mza-rate\">0%<\/strong><span>R\u00e9ussite<\/span><\/article>\n        <\/section>\n\n        <section class=\"mza-bqcm-controls\">\n            <label>Cat\u00e9gorie\n                <select id=\"mza-category\">\n                    <option value=\"all\">Toutes cat\u00e9gories<\/option>\n                    <option>Bagage retard\u00e9<\/option>\n                    <option>Bagage non retrouv\u00e9<\/option>\n                    <option>Bagage endommag\u00e9<\/option>\n                    <option>Spoliation<\/option>\n                    <option>Identification<\/option>\n                    <option>Livraison<\/option>\n                    <option>Relation client<\/option>\n                    <option>PMR<\/option>\n                    <option>VIP<\/option>\n                    <option>Groupes<\/option>\n                    <option>Transit<\/option>\n                    <option>Supervision<\/option>\n                    <option>Gestion de crise<\/option>\n                <\/select>\n            <\/label>\n\n            <label>Niveau\n                <select id=\"mza-level\">\n                    <option value=\"all\">Tous niveaux<\/option>\n                    <option>D\u00e9butant<\/option>\n                    <option>Op\u00e9rationnel<\/option>\n                    <option>Confirm\u00e9<\/option>\n                    <option>Expert<\/option>\n                    <option>Superviseur<\/option>\n                <\/select>\n            <\/label>\n\n            <button id=\"mza-random\" type=\"button\">\u2928 Question al\u00e9atoire<\/button>\n            <button id=\"mza-reset\" class=\"mza-secondary\" type=\"button\">R\u00e9initialiser<\/button>\n        <\/section>\n\n        <main class=\"mza-bqcm-card\">\n            <div class=\"mza-bqcm-meta\">\n                <span id=\"mza-qcategory\">Cat\u00e9gorie<\/span>\n                <span id=\"mza-qlevel\">Niveau<\/span>\n                <span id=\"mza-qnum\">Question<\/span>\n            <\/div>\n\n            <div class=\"mza-bqcm-scenario\" id=\"mza-scenario\">Chargement du sc\u00e9nario\u2026<\/div>\n            <h2 id=\"mza-question\">Chargement de la question\u2026<\/h2>\n            <div class=\"mza-bqcm-answers\" id=\"mza-answers\"><\/div>\n\n            <div id=\"mza-feedback\" class=\"mza-bqcm-feedback\" aria-live=\"polite\"><\/div>\n\n            <div class=\"mza-bqcm-nav\">\n                <button id=\"mza-prev\" class=\"mza-secondary\" type=\"button\">\u2190 Pr\u00e9c\u00e9dent<\/button>\n                <button id=\"mza-next\" type=\"button\">Question suivante \u2192<\/button>\n            <\/div>\n        <\/main>\n\n        <section class=\"mza-bqcm-progressbox\">\n            <div class=\"mza-bqcm-progresshead\">\n                <strong>Progression de la session<\/strong>\n                <span id=\"mza-progress-label\">0 question trait\u00e9e<\/span>\n            <\/div>\n            <div class=\"mza-bqcm-progress\"><i id=\"mza-progressbar\"><\/i><\/div>\n        <\/section>\n    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